Terms and conditions of use

Terms and conditions

 Seller – NORDEX SRL, further mentioned as NORDEX.

Buyer – can be any natural person who is over the age of 16 or a legal person or any legal entity that makes an Account on the Site and makes an Order.

Client – can be any natural person who is over the age of 16 or a legal person who has or obtains access to the CONTENT, through any means of communication made available by the NORDEX (electronic, telephone, etc.) or on the basis of a usage agreement existing between the NORDEX and this one and which requires the creation and use of an Account.

User – any natural person who is over the age of 16 or a legal person registered on the Site, who, by completing the account creation process, has given his/her consent to the site-specific clauses in the General Terms and Conditions section.

Nickname/username – pseudonym by which a certain User / Client / Buyer can add Content to the Site. The nickname is associated with the information in the Site of the User / Client / Buyer under the name of "User Name" or similar.

Account – the section of the Site consisting of an e-mail address and a password that allows the Buyer to submit the Order and which contains information about the Client / Buyer and the Buyer's history on the Site (Orders, fiscal invoices, guarantees of Goods, etc.). The User is responsible and will ensure that all information entered when creating the Account is correct, complete and up-to-date.

Favorites – section of the Account that allows the Buyer / User to create Lists of Goods and Services that he wishes to pursue in view of a possible acquisition using the service offered by the Seller to track goods and services by receiving Commercial Communications from him.

List – the Section of Favorites in which the Buyer / User can add Goods or Services that he /she wishes to pursue in view of a possible purchase and which, subsequently, he/she can delete or add to the shopping cart ("My Cart").

The lists may be:

Public: any Client / Buyer / User can view the Buyer /User List if he/she has shared it on social networks (Facebook, Twitter and Google+) or if he/she accesses the buyer/user's public profile on the Site. The lists are public, and the Buyer/User has the possibility to set them as private at any time, directly from his Account, the Favorites section;

Private: These can only be viewed by the Account holder. The Buyer/User has the possibility to set them as public at any time, directly from his/her Account, the Favorites section.

My cart – section of the Account that allows the Buyer / User to add Goods or Services that he / she wishes to purchase at the time of addition or at a later time; if the Goods or Services are not purchased at the time of addition by making the Order, the Buyer / User will benefit from the service offered by the Seller tracking the Goods and Services by receiving Commercial Communications from him.

Site – the online store hosted at the web address NORDEX.ro and its subdomains.

Order – an electronic document that intervenes as a form of communication between the Seller and the Buyer through which the Buyer transmits to the Seller, through the Site, his intention to purchase Goods and Services from the Site.

Goods and Services – any product or service listed on the Site, including the products and services mentioned in the Order, which are to be provided by the Seller to the Buyer as a result of the Concluded Contract.

Campaign – the action of displaying for commercial purposes, a finite number of Goods and / or Services having a limited and predefined stock, for a limited period of time established by the Seller.

Contract – represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.

Content – represents:

•  all information on the Site that can be visited, viewed or otherwise accessed by using electronic equipment;

• the content of any e-mail sent to the Buyers by the Seller by electronic means and / or any other means of communication available;

• any information communicated by any means by an employee / collaborator of the Seller, the Buyer, according to the contact information, specified or not by him;

• information related to goods and / or services and / or tariffs practiced by the Seller in a certain period;

• information related to the Goods and/or Services and/or tariffs practiced by a third party with whom the Seller has concluded partnership contracts, within a certain period of time;

• data relating to the Seller, or other privileged data thereof.

Review – a written evaluation by the owner or beneficiary of a Good or Service, evaluation written based on his personal experience and his ability to make qualitative comments and to say whether or not the Good or the Service complies with the specifications mentioned by the manufacturer.

Rating – a way of expressing the degree of satisfaction of a User / Client / Buyer with a product. The rating is expressed in the form of stars, each Bun being able to receive a score from one star to five stars. This degree of satisfaction will always be associated with the review written by the User / Client / Buyer on a Good or Service.

Comment – critical appraisal or observation, in the margins of a Review or other comment.

Question – the formula for addressing to other Users / Customers / Buyers in order to obtain information about goods or services from that page.

Answer – written information that is transmitted to the User / Client / Buyer who addressed a Question on the Site, on the page of a certain Good. The answer represents an explanation offered by a User / Client / Buyer to another User / Client / Buyer during a discussion.

Document – these Terms and Conditions.

Commercial Communications – any type of message sent (such as: e-mail/SMS/telephone/mobile push/webpush/etc.)  containing general and thematic information, information on products similar or complementary to those you have purchased, information on offers or promotions, information on Goods and Services added to the "Account/ My Cart" section or the "Account/Favorites" section  as well as other commercial communications such as research market and opinion polls.

 Transaction – the collection or reimbursement of an amount resulting from the sale of a Good and / or Service by the NORDEX, the Buyer, by using the services of the card processor agreed by the Seller, regardless of the method of delivery.

Green stamp duty – the value expressed in lei, paid by the Seller to the authorized company taking over the operations of collection, transport and recovery / recycling of waste electrical and electronic equipment, as provided by the legislation in force.

 Specifications – specifications and/or descriptions of Goods and Services as specified in their description.

"Sale Price" represents the value of the Good, claimed and requested by the Seller, the Buyer / Client / User, properly highlighted in the product page of the Site, respectively in the presentation label for the products displayed in the Showrooms. The Seller may display separately, in a visible way, the value amount of the difference between the Sale Price and prp and/or the value or percentage difference between the Sale Price and the Cut Price. The Sale Price is valid within the limit of the available stock of the Good / Service.

CONTRACT DOCUMENTS

  By registering an Order on the Site, the Buyer agrees with the form of communication (telephone or e-mail) through which the Seller carries out his commercial operations.

  The notification received by the Buyer, after making the Order, has the role of information and does not represent the acceptance of the Order. This notification is made electronically (e-mail) or by phone.

  For justified reasons, seller reserves the right to change the quantity of Goods and / or Services in the Order. If you change the quantity of Goods and / or Services in the Order, it will notify the Buyer at the e-mail address or at the phone number made available to the Seller when making the Order and will return the amount paid.

  The contract is considered concluded between the Seller and the Buyer at the time of receipt by the Buyer from the Seller, through the electronic post and / or SMS of the notification of dispatch of the Order.

  The document and the information made available by the Seller on the Site will be the basis of the Contract, in addition to which is the warranty certificate issued by the Seller or a supplier thereof for the purchased Goods.

ONLINE SALES POLICY

  Access in order to make an Order is allowed to any User / Buyer.

For justified reasons NORDEX reserves the right to restrict the user/buyer's access in order to make an Order and/or to some of the accepted payment methods, if he/she considers that based on the User/Buyer's conduct or activity on the Site, his/her actions could prejudice in any way the NORDEX. In any of these cases, the User / Buyer may address the Customer Care Department of the NORDEX, in order to be informed about the reasons that led to the application of the above-mentioned measures.

  The communication with the Seller can be achieved through direct interaction with the Seller, including through online support (Live Chat)  or through the addresses mentioned in the "contact" section of the Site. The seller has the freedom to manage the information received without having to justify it.

  In case of an unusually high volume of traffic coming from an Internet network, the NORDEX reserves the right to ask the Users / Buyers to manually enter the captcha validation codes, in order to protect the information within the Site.

 NORDEX may publish on the Site information about Goods and / or Services and / or promotions practiced by it, within a certain period of time or within the limit of the available stock.

  All tariffs related to the Goods and/or Services presented on the Site are expressed in lei (RON) and include VAT, unless otherwise mentioned.

  Under the conditions provided by law, the price of the Electronic Goods displayed on the Site, includes the Green Stamp Tax. If the User / Buyer requests details of the exact amount added to the price of the Good, he/she will contact the Customer Service Department NORDEX.

  In the case of online payments, the Seller is not / cannot be held responsible for any additional cost incurred by the Buyer, including but not limited to currency conversion fees applied by the bank issuing his card, if the currency for its issuance differs from RON. The responsibility for this action lies only with the Buyer.

  All information used to describe the Goods and / or Services available on the Site (static / dynamic images / multimedia presentations / etc.) does not represent a contractual obligation on the part of the Seller, these being used exclusively for presentation purposes.

  After 14 (fourteen) days from the purchase of a Good or Service, the Buyer will be asked to register a Review related to the Purchased Good or Service. The request will be sent to the email address registered by the Buyer in the Account. In this way, the Buyer contributes to informing other possible Users / Clients / Buyers on the Site and is actively involved in the development of new Services and in detailing as fully as possible the characteristics of the Goods.

ASSIGNMENT AND SUBCONTRACTING

  The Seller may assign and/ or subcontract a third party for Services related to the fulfillment of the Order, with the buyer's information, without the need for his consent. The Seller will always be responsible to the Buyer for all contractual obligations.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHT

  The content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and / or multimedia content presented on the Site, are the property  of theNORDEX, being reserved all the rights obtained in this regard directly or indirectly.

  The Client / Buyer / User is not allowed to copy, distribute, publish, transfer to third parties, modify and / or otherwise alter, use, link to, display, include any Content in any context other than the original one intended by the NORDEX, include any Content outside the Site, remove the signs that signify the copyright of the NORDEX on the Content as well as participate in the transfer, the sale, distribution of materials made by reproducing, modifying or displaying the Content, except with the express written consent of the NORDEX.

  Any Content to which the Client / Buyer / User has and / or obtains access by any means, is subject to the Document, if the Content is not accompanied by a specific and valid user agreement concluded between the NORDEX and him, and without any implicit or expressly formulated guarantee from the NORDEX with reference to that Content.

  The Client / Buyer / User may copy, transfer and / or use the Content only for personal or non-commercial purposes, only if they do not conflict with the provisions of the Document.

  If the NORDEX gives the Client / Buyer / User the right to use in the form described in a separate user agreement, a certain content, to which the Client / Buyer / User has or obtains access as a result of this agreement, this right extends only to that or those contents defined in the agreement, only for the duration of its existence or these content on the site or the period defined in the agreement, according to the defined conditions, if they exist and do not represent a contractual commitment from the NORDEX for the respective Client / Buyer / User or any other third party who has / obtains access to this transferred content, by any means and who could be or is prejudiced in any way from this content, during or after the expiration of the user agreement.

  No Content transmitted to the Client, User or Buyer, by any means of communication (electronic, telephone, etc.) or acquired by it by accessing, visiting and / or viewing, does not constitute a contractual obligation on the part of the NORDEX and / or of the employee / servant of the NORDEX who mediated the transfer of Content, if any, towards that content.

  It is forbidden to use the Content for purposes other than those expressly permitted by this Document or by the user agreement that accompanies it, if it exists.

COMMAND

  The Customer / Buyer can make Orders on the Site, by adding the desired Goods and / or Services to the shopping cart, and will complete the Order by making the payment by one of the ways expressly indicated. Once added to the shopping cart, a Good and/or Service is available for purchase to the extent that there is stock available for it. Adding a Good / Service to the shopping cart, in the absence of completing the Order, does not entail the registration of an order, implicitly the automatic reservation of the Good / Service.

  By completing the Order, the Buyer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true at the time of placing the Order.

  By completing the Order, the Buyer agrees that the Seller may contact him, by any means available / agreed by the Seller, in any situation in which it is necessary to contact the Buyer.

  The Seller may cancel the Order made by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of either party to the other or without any party being able to claim the other damages in the following cases:

·          non-acceptance by the issuing bank of the Buyer's card, of the transaction, in the case of online payment;

·          invalidation of the transaction by the card processor agreed by the NORDEX, in the case of online payment;

·          the data provided by the Client / Buyer, on the Site are incomplete and / or incorrect;

·          The balance of the order with the payment method "Pay over 15 days" exceeded the maximum ceiling.

·          The buyer did not make, in due time, the payment related to the orders with the payment method "Pay over 15 days"

  The Buyer has the right to withdraw from the Contract, respectively to return a Good or to give up a Service, within 14 calendar days, without invoking any reason and without incurring costs other than delivery. Thus, according to GEO no. 34/2014, the period of return of a Good or waiver of a Service expires within 14 days from:

– the day on which the Buyer takes physical possession of the last Good – if the Buyer orders through a single order multiple products that will be delivered separately

– the day on which the Buyer takes physical possession of the last Good or of the last piece – in case of delivery of a product consisting of several lots or parts

If the Client / Buyer requests withdrawal from the Contract within the legal term of withdrawal from the contract, he must also return any gifts that accompanied the respective product. If the Order is paid, the Seller will reimburse the amount within a maximum of 14 (fourteen) days from the date of informing the Seller by the Buyer of his decision to withdraw from the Contract. The amount will be returned as follows:

- for orders paid by bank card - > by return to the account from which the payment was made or by generating a voucher with the value of the returned product;
- for orders paid with Op / iTransfer / - > by bank transfer or by generating a voucher with the value of the returned product;
- for orders paid on delivery / with cash in showroom - > by cash refund in the showroom, by returning the value of the product to the bank account sent by the customer or by generating a voucher with the value of the returned product.
- for orders paid through consumer credit - > cancellation / recalculation of the installment contract.

  The Seller may postpone the reimbursement of the amount until he receives the Goods sold or until he receives a proof that they have been dispatched, if he has not offered to recover the Goods himself (the most recent date will be taken).

 If the Good is returned in a state in which it can no longer be sold as new (open packaging, missing accessories, the Good is damaged), we reserve the right to request a fee for bringing the Good back to its original stage, as the case may be, or to cover the price difference resulting from the sale of the product as resealed or, at the Buyer's request, we will redispatch the Good, the delivery costs being borne by the Buyer.

Diminishing the value of Returned Goods

Since in the case of distance sales the Buyer does not have the possibility to check the Goods before concluding the contract, he has the right to withdraw from the contract. For the same reason, the Buyer is permitted to test and verify the Goods he has purchased to the extent necessary to establish the nature, characteristics and functioning of the Goods.

In order to establish the nature, characteristics and operation of the Goods, the Buyer must manipulate and inspect them in the same way that he would be allowed to do so in a real physical store. For example: The buyer only has to sample an item, not to use it repeatedly when performing the work in the case of equipment.

The Buyer is only responsible for the decrease in the value of the Goods resulting from manipulations other than those necessary to determine the nature, qualities and functioning of the Goods.

If the Buyer exercises his right of withdrawal after having used the Goods to an extent that exceeds the limit necessary to establish their nature, characteristics and functioning, the  Buyer is responsible for any decrease in the value of the Goods.

The accessories (user manuals, CDs, cables, etc.) found in the box of the Good as well as its original packaging are an integral part of the Good. As a result,  we recommend to the Buyer when exercising his right of withdrawal from the contract to return it in the original packaging undamaged, protected by wrapping with foil for packing plastic stretch or packed in cardboard box (without labels glued to it, without cuts, breaks, etc.) and together with all its accessories.

Returned goods that show traces of wear (stains, scratches, folds, cracks, blows, etc.) are accepted return only after bringing them to compliance, involving the  costs of sanitizing, cosmetizing, repairing, replacing any damaged parts and bringing to a commercial form for sale as a reconditioned / resealed product. The final value is determined according to the value of the parts to be replaced and the reconditioning workmanship or as the difference between the initial value of the new product and the resale value of the product used.

Any diminution in the value of the Goods resulting from their handling other than those necessary to determine the nature, qualities and functioning of the Goods is the responsibility of the Buyer. For clarity, from the total price of the returned Good, the Seller will withhold an amount of money that represents the decrease of the value of the Asset in a proportion of 5%-50% of the initial value of the Good, as the case may be. The equivalent value of the reduction fee will be communicated to the Buyer upon receipt of the returned Goods.

  If a Good and / or Service ordered by the Buyer, cannot be delivered by the Seller, the seller will inform the Customer / Buyer of this fact and will return to the Buyer's account the value of the Good and / or Service, within a maximum of 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed his intention to terminate of the Contract.

GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT INSURED

  The following are exempt from the right of withdrawal from the Contract:

 - service contracts, after the complete provision of services, if the execution began with the buyer's prior express consent and after he has confirmed that he has become aware of the fact that he will lose his right of withdrawal after the complete execution of the Contract by the Seller;

- the supply of Goods and/or services the price of which depends on fluctuations in the financial market which the Seller cannot control and which may take place during the withdrawal period;

- the supply of Goods made according to the specifications presented by the Buyer or clearly personalized;

 -the supply of Goods that are likely to deteriorate or expire rapidly;

- the supply of sealed Goods which cannot be returned for health protection or hygiene reasons and which have been unsealed by the Buyer;

- the supply of Goods which are, after delivery, according to their nature, inseparably mixed with other elements;

- the supply of alcoholic beverages the price of which was agreed at the time of the conclusion of the Contract, the delivery of which cannot be made before 30 (thirty) days and the actual value of which depends on fluctuations on the market which the Seller cannot control;

- contracts for which the Buyer has specifically requested the Seller to go to his home in order to carry out urgent repair or maintenance work. If, on the occasion of such a visit, the Seller provides services other than those expressly requested by the Buyer or supplies goods other than spare parts indispensable for the execution of maintenance or repair works, the right of withdrawal shall apply to such Additional Services or Goods;

PRIVACY

 NORDEX will maintain the confidentiality of the information of any kind you provide. The disclosure of the information provided may be made only under the conditions mentioned in this Document.

  No public statement, promotion, press release or any other way of disclosure to third parties will be made by the Buyer / Client regarding the Order / Contract without the seller's prior written consent.

  By transmitting information or materials through this site, you give the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute these materials or information. You also agree that Seller may freely use, for its own benefit, this information, ideas, concepts, know-how or techniques that you have sent us through the Site. NORDEX will not be subject to obligations regarding the confidentiality of the information sent, unless the legislation in force provides for other specifications in this regard.

COMMERCIAL COMMUNICATIONS

  The Buyer/User/Client may change at any time his/her option regarding the agreement given to the Seller for Commercial Communications containing general and thematic information including information on offers or promotions, as follows:

 -by changing the settings in the Account in the section "My subscriptions";

 -by accessing the unsubscribe link displayed in the Commercial Communications received from the Seller; or

 -by contacting the Seller.

  By adding Goods or Services to the section of your Account:

"My Cart", the Seller will send to the Buyer / User Commercial Communications regarding:

• – when changing the price of goods or services added in the section "My cart",

• – to recommendations of Goods or Services similar to those added in the section "My cart",

• – the existence of goods or services in the section "My cart", and

• – availability of stock Goods or Services added in the section "My cart".

"Favorites", the Seller will send to the Buyer / User Commercial Communications regarding:

• – when changing the price of Goods or Services added in the "Favorites" section,

• – to recommendations of Goods or Services similar to those added in the "Favorites" section, and

• – availability of stock or Services Goods added in the "Favorites" section.

  Following the purchase of a Good or Service, the Seller will send to the Buyer / User Commercial Communications regarding:

• – suggestions of Goods or Services recommended to be used together with the purchased Good or Service.

  The Client/User may unsubscribe, at any time, from the Commercial Communications mentioned in the above  point  by accessing the unsubscribe link displayed in the commercial messages received from the NORDEX or by contacting the NORDEX in this regard.

  Also, to improve the supply of Goods and Services and the buying experience, we will use your personal data. for conducting market research and opinion polls. The information obtained from these market researches and opinion polls will not be used for advertising purposes but only in those mentioned above. Your answers to market research and opinion polls will not be associated with your identity. nor transmitted to third parties nor will they be published. You can object to the use of the data for market research and survey purposes at any time, by accessing the unsubscribe link displayed in the message or by contacting the NORDEX.

BILLING – PAYMENT 

  The prices of goods and services displayed on the site www.NORDEX.ro and subdomains include VAT value according to the legislation in force, unless the value is mentioned without VAT.

  The price, the payment method and the payment term are specified in each Order. The Seller will issue to the Buyer an invoice for the delivered Goods and Services, the Buyer's obligation being to provide all the information necessary for the issuance of the invoice in accordance with the legislation in force.

  The Seller will send to the Buyer the invoice related to the Order containing Goods and / or Services sold by NORDEX, as well as for any other payments related to the Order, exclusively in electronic format, by adding the invoice to the Buyer's Account or by electronic mail, to the e-mail address mentioned by the Buyer in his Account.

  For a correct communication of the invoice related to the Order, the Buyer has the obligations to update whenever the data in his Account is the case and to access the information and documents related to each Order, existing in the Account.

  Through this method of communication, the Buyer, accessing his Account, will have a record of the invoices issued by the NORDEX, being able to save and archive them in turn at any time and in any way he wants.

  By sending the Order, the Buyer agrees to receive the invoices in electronic format by adding them by the NORDEX to his Account through the electronic mail, to the e-mail address mentioned in his Account.

  If this information is unavailable for more than 48 (forty-eight) hours in your Account, please notify us of this on the email address: office@NORDEX.ro.

  The payment card data of the User / Buyer will not be accessible NORDEX and will not be stored by the NORDEX, but by the payment processor integrated in the Site, an entity authorized to provide card identification data storage services, about whose identity the User / Buyer will be informed, prior to data entry.

NORDEX provides the service in the field of recording and storing the user's payment card data through the entity authorized to provide card data storage services.

The personal data contained in the tokenization database will be processed in accordance with the provisions of the applicable legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, which repeals Directive 95/46 / EC (hereinafter referred to as "GDPR"). NORDEX, as the operator of the personal data contained in the tokenization database, entrusts the payment processor with the processing of the data mentioned above, for the purpose necessary to provide the payment processing services.

  The option for payment through the client account NORDEX can be selected by the User or Buyer.

  In certain cases, in order to maintain the security of the Transactions, when registering the Order, the Buyer will be required to authorize the payment by reintroducing the password related to the Account or using the fingerprint in the case of mobile terminals that have this facility.

  For the security of the Transactions, the User / Buyer is advised not to remain logged in to the Site and not to set the option of automatic login to mobile devices. The disclosure of the access password in the account is not allowed and it is recommended to use a password with a strong security character (e.g.: to contain at least eight characters, including uppercase letters, lowercase letters, numbers and special characters).

WARRANTIES

  All goods sold by the NORDEX, except for the resealed Goods, benefit from warranty conditions according to the legislation in force and the commercial policies of the producers. The goods are new (except for the resealed goods), in the original packaging and come from sources authorized by each manufacturer.

  In the case of Goods sold and delivered by NORDEX, the warranty certificates are either issued directly by the manufacturer, if he has a national service network

  For a correct communication of the warranty certificate related to the Good in the Order, the Buyer has the obligation to update whenever appropriate the data from his Account and to access the information and documents related to each Order, existing in the Account.

  In the case of warranty certificates issued by manufacturers, we offer you the "Pick-up & Return" service, which involves taking over and delivering the Goods in free of charge. You can always choose to go directly to the nearest service center mentioned in the certificate. This center authorized by the manufacturer will take over the entire responsibility of solving the warranty.

The lack of the guarantee certificate of the Asset must be reported within maximum 48 (forty-eight) hours from the reception of the Good at the address OFFICE@NORDEX.ro. Any subsequent referral will not be considered.

  In the case of resealed Goods, the warranty certificate is issued by the NORDEX, and the guarantee may cover a different period from the warranty period of the same new, sealed Asset. The warranty period is specified in the warranty certificate for each resealed Good. The conditions of use, handling and transportation of a resealed Good are the same as those of sealed products and benefit from the same services unless otherwise stipulated in the product page.

TRANSFER OF OWNERSHIP OF PROPERTY

  The ownership of the Goods will be transferred upon delivery, after making the payment from the Buyer to the location indicated in the Order (meaning by delivery – the signing of receipt of the transport document provided by the courier or the signing of receipt on the fiscal invoice in the case of deliveries made by the Seller's staff).

LIABILITY

  The Seller cannot be liable for damages of any kind that the Buyer or any third party may suffer as a result of the Seller's performance of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and in particular for their loss.

  By creating and using the Account, the User / Buyer assumes responsibility for maintaining the confidentiality of the Account data (user and password) and for managing the access to the Account, and, to the extent permitted by the legislation in force, is responsible for the activity carried out through his Account.

  By creating the Account and/or using the Content and/or placing orders, the Client/User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing on the date of creating the Account and/or using the content and/or at the date of placing the Order.

  Seller reserves the right to periodically update and modify the Terms and Conditions of the Site to reflect any changes in the way and conditions of operation of the Site or any changes in legal requirements. The document is opposable to Customers / Users / Buyers from the moment of displaying on the Site.  

WRITING REVIEWS, COMMENTS, QUESTIONS AND ANSWERS

 the writing of Reviews, Comments, Questions and Answers can be done, by Users / Clients / Buyers, in the sections "Customer questions and answers" and "Reviews". The information submitted can be both positive and negative, and will refer to the characteristics and usage of a product or service.
  When registering a certain Review/Comment/Question/Answer on the Site, Users/Customers/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, territorially unlimited license and give the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute and display this content.

  Each User / Client / Buyer, when registering the Review / Comment / Question / Answer in the mentioned sections, undertakes to comply with the following rules:

–    to make references only to the characteristics and / or the way of using a certain product or service, avoiding information related to aspects that may change (price or promotional offers) or information related to the way the Order is carried out;

–    to use only the Romanian language. Words or phrases that, although not considered Romanian, are widely used in all environments related to the respective field (e.g.: mouse, notebook, plug and play) are also allowed;

–    to use an appropriate, non-polluting language, without terms that may offend or affect any other User / Client / Buyer;

–    to ensure the correct framing of the content entered on the Site as follows: any Question will be registered in the section "Customer Questions and Answers", and any Review will be entered in the "Reviews" section;

–    to ensure that the information entered by them is realistic, fair, non-misleading and in accordance with applicable laws, thus respecting including the rights of other parties, copyright, trademark, license or other proprietary rights, publicity or privacy;

–    to use this facility only to communicate or obtain additional details regarding a particular product or service on the Site without referring to other companies that promote the sale and purchase of products or services;

–     not to provide or request, in any way and to any extent, personal data (contact details, information about the delivery or home address, telephone numbers, email addresses, name and / or surname, etc.) or any other information that may cause the disclosure of such personal data;

–     not to register information and / or details about URLs (links) from other commercial sites that carry out the same commercial activity as the Seller;

–    not to try to defraud the services provided by the Seller or to register Reviews / Comments / Questions / Answers that contain advertising materials;

–     not to use the Review / Comment / Question / Answer as a means of communication with the Seller, in this regard the contact details of the Seller registered on the Site will be used.

  In addition to a realistic critical assessment, when registering a Review, the User / Client / Buyer will also add a relevant Rating for the related product or service. Reviews, together with their corresponding Ratings, will influence the General Rating of the product or service, a number that appears in parentheses next to their title. Thus, a Review accompanied by a high Rating leads to an increase in the Overall Rating, and a Review accompanied by a Small Rating leads to a decrease in the Overall Rating.

Users / Customers / Buyers who submit Reviews to which they attach photo or video files will comply with the following rules:

–    the uploaded files will contain images and / or videos that refer to the product or service for which the Review is written, ensuring that the uploaded files respect the copyright;

–    the uploaded files will not contain violence, adult content, licentious language or other content that offends a person / group based on race or ethnic origin, religion, disability, gender, age, veteran status,  sexual or political orientation;

–    the uploaded files will not contain information related to other people;

–    the uploaded files will not contain URLs or watermarks to sites that carry out the same commercial activity as seller.

  When a Review/Comment/Question or Answer is reported by a User/Client/Buyer as having inappropriate content, from a strictly subjective perspective, this content is carefully examined by the Seller to determine if it violates the Terms and Conditions of the Site. The texts, photos or videos entered are removed from the Site only after their examination by the Seller.

  If the Seller finds that the Terms and Conditions have been repeatedly violated, he reserves the right to suspend the possibility of the User / Client / Buyer to register Reviews / Comments / Questions or Answers in the sections "Customer questions and answers" and "Reviews".

For complaints or complaints related to the purchased Good and / or Service, buyers have at their disposal the complaint form within the Site: http:// NORDEX.ro /contact. The maximum term for solving complaints or complaints is 90 calendar days from their receipt.

PROCESSING OF PERSONAL DATA

Please go through the Privacy Policy regarding the processing of personal data, which is part of this Document. 

USE OF COOKIES

 See the Cookie Policy, which is part of this Document.

FORCE MAJEURE

  None of the parties shall be liable for the non-performance of its contractual obligations, if such a failure to perform on time and/or properly, in whole or in part, is due to a force majeure event. Force majeure is the unpredictable event, outside the control of the parties and which cannot be avoided.

  If within 15 (fifteen) days from the date of its occurrence, that event does not cease each party will have the right to notify the other party of the termination of the contract without any of them being able to claim the other damages-interests.

APPLICABLE LAW – JURISDICTION

  This contract is subject to Romanian law. Any disputes arising between the Seller and the Users / Buyers will be settled amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts of law in Bucharest.

INFORMATION ON WEEE

  Waste electrical and electronic equipment (WEEE) may contain hazardous substances that have a negative impact on the environment and human health if they are not collected separately.

Taking into account the provisions of GEO 195/2005 – regarding the environmental protection and O.U.G. 5/2015 regarding the waste electrical and electronic equipment, the clients will consider the following:

- buyers have the obligation not to dispose of waste electrical and electronic equipment (WEEE) as unsorted municipal waste and to collect separately these WEEE;

- the collection of this waste (WEEE) will be carried out through the public service of WEE collection, directly by the NORDEX and through collection centers organized by authorized economic operators for weee collection;

- customers can hand over WEEE free of charge at the specified collection points at the time of purchase of a new product from the same category; thus, the NORDEX apply the policy of collecting WEEE in the system of taking over the equipment one to one, according to the legislation in force, if the equipment handed over is equivalent and has fulfilled the same functions as the newly supplied equipment; NORDEX customers can hand over the equivalent WEEE to all NORDEX Showrooms;

- NORDEX ensure the collection, during working hours, from the end users, free of charge, without their obligation to buy EEE of equivalent type, of very small weee of very small size.